Refund Policy

At MUNDUSMK (PTY) LTD ("we," "us," or "our"), we want you to be completely satisfied with Moots (the "Service"). This policy outlines your rights and our obligations regarding refunds and subscription cancellations.

1. Subscription Cancellations

Moots is offered as an ongoing subscription service (monthly or yearly). You have complete control over your subscription and may cancel it at any time.

• How to Cancel: You can cancel your subscription directly from your Account Settings page inside the Moots app.
• Access after Cancellation: If you cancel your subscription, you will retain full access to Moots Pro or Moots Org features until the end of your current billing cycle.
• Auto-Renewal: Unless you cancel before your next billing date, your subscription will automatically renew.

2. Refund Policy

We stand behind the quality of Moots. However, due to the digital nature of the Service, our refund policy is as follows:

• 14-Day Money-Back Guarantee: If you are not satisfied with your purchase, you may request a full refund within 14 days of your initial subscription payment. Please contact our support team to process this.
• Subsequent Billing Cycles: We do not offer refunds for partial months or unused time once a subscription has successfully renewed. It is your responsibility to cancel your subscription prior to the renewal date to avoid being charged.
• Account Violations: No refunds will be provided if your account is terminated or suspended for violating our Terms of Service or Acceptable Use Policy.

3. Payment Processor

Our order process is conducted by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all our orders. All customer service inquiries relating to billing or payments may be directed to Paddle or directly to us.

4. Contact Us

If you have any questions or wish to request a refund, please contact us:

Email: mundusmk.support@gmail.com